FAQ

      Pre-purchase
      Q: How do I know if a product is in stock?
      A: The product page will display the current stock status. You can place an order directly for products in stock.
      Q: Can I consult product parameters before placing an order?
      A: You can contact us for product parameter consultation before placing an order, and we will reply to you as soon as possible.
      In-purchase
      Q: What should I do if the shopping cart cannot be settled normally?
      A: You can try to refresh the page or re-add products to the cart for settlement. If the problem persists, you can contact us for assistance.
      Q: Can I use multiple preferential methods at the same time?
      A: Whether preferential methods can be superimposed depends on the corresponding activity rules.
      Post-purchase
      Q: Can I modify the recipient's phone number after placing an order?
      A: Before the order is dispatched, you can contact us to modify the recipient's contact information.
      Q: What if the logistics information has not been updated?
      A: Logistics information may be delayed during transit. You can wait for a period of time or contact us for verification.
      After-sales
      Q: What should I do if the received product is missing accessories?
      A: If there is a lack of accessories, you can submit feedback with photos, and we will verify and handle it.
      Q: Can I exchange the product for another style?
      A: Eligible products can apply for style exchange according to the rules.
      Other
      Q: Can I get an electronic voucher for my order?
      A: Order related vouchers can be generated and viewed on the order page.
      Q: How to unsubscribe from activity notifications?
      A: You can set the message push permission on the personal settings page.